What should I do if a family member is caught in problem gaming?

First, speak with them calmly and show empathy. Contact tk671 via live chat or at support@tk671.lat and explain the situation. Our team is also able to provide guidance on how to help family members.

For ages 21+ Safe Gaming

tk671's commitment to responsible gaming

tk671 believes entertainment should be enjoyable — never a burden. Our safety tools and guidelines help you maintain a healthy gaming experience.

Is gaming becoming a problem?

Online gaming is an exciting form of entertainment for millions of people. However, for some it can spiral out of control and have a negative impact on family, finances, and mental health. tk671 has taken this seriously from the very beginning.

We want every one of our players to play consciously, within a set budget, and with enjoyment. That is why tk671 offers a range of user-friendly tools and guidelines to help you keep gaming within the limits of entertainment.

Remember: Gaming is never a source of income or a way to pay off debt. Before placing every bet, ask yourself — is this for entertainment, or to escape a problem?

21+ Age Requirement & Identity Verification

To open an account and play at tk671, you must be at least 21 years old. This is not just a rule — it is our ethical responsibility. Protecting minors from gambling is one of our highest priorities.

If you know that an underage member of your household is using this platform, please notify our support team immediately. We will verify that account and, if necessary, take steps to close it.

For ages 21 and above only

Tools to stay safe

tk671 helps you stay in control of your gaming experience — here are several important safety measures available to you.

Deposit Limit

You can set your own maximum weekly or monthly deposit amount. Once a limit is set, it takes effect immediately. To increase the limit you must wait through a specified cooling-off period, but reducing it is instant.

Time-Out Break

Use the time-out feature if you want to take a short break. Your account can be temporarily closed for a set period (from 1 day up to 6 weeks). During this time, logging in or making new deposits will not be possible.

Self-Exclusion

If you feel gaming is getting out of control, choose the self-exclusion option. This feature lets you close your account for a minimum of 6 months or permanently. Contact our support team and we will act quickly.

Reality Check Reminder

Regular pop-up notifications will remind you how long you have been playing and how much you have spent. These reminders help keep you aware so that time or money is not wasted.

Gaming History Review

Your full transaction and game history is available in your account. How much time you have spent, how much you have deposited and withdrawn — all information is transparently available, which helps with self-reflection.

24/7 Support

If you run into trouble at any time, contact tk671 via live chat or email ([email protected]). Our Bangla-speaking team is by your side 24 hours a day, 7 days a week.

Signs of problem gaming

If even one of the signs below appears in you or someone close to you, it is time to seek help. Recognising the signs makes it easier to take action in time.

Spending money needed for daily essentials on gaming, or borrowing money to play.
Repeatedly trying to stop gaming but failing to do so.
Chasing losses by placing bigger bets to try to recover money lost.
Hiding gaming activity from family or friends.
Prioritising gaming over work, family, or social responsibilities.
Feeling restless, irritable, or anxious when unable to play.
Seeing gaming as the only way to relieve stress or emotional pain.

There is nothing to be embarrassed about if you notice these signs in yourself. Seeking help is an act of courage. Our support team is ready to assist you with complete confidentiality.

Steps to get help

Acknowledge it yourself

The first step to solving a problem is admitting it exists. If you feel gaming is getting out of control, be honest with yourself. This is not a weakness — it is the first step toward change.

Activate a time-out or self-exclusion

Log in to tk671 and choose the time-out or self-exclusion option from Account Settings. Or simply let us know via live chat and we will activate it on your behalf.

Set a deposit limit

If you do not want to stop gaming entirely for now, at least set a deposit limit. Not even one taka beyond your real budget can be deposited. This protects you from unexpected financial pressure.

Tell someone you trust

Share the problem with a family member or friend. Fighting alone is hard. The support and accountability of a loved one plays a major role in recovery.

Seek professional help

If needed, consult a mental health professional. Recovery from addiction is possible, and with the right support, returning to a normal life is achievable. tk671 will always be by your side on that journey.

Tips for healthy gaming

Set your budget in advance

Before you start playing, decide how much money you are willing to spend. If that amount is gone, treat it as the cost of entertainment and stop playing for the day. Never place more bets to try to win back what you have lost.

Stick to a time limit

Set a time limit before you start playing. Use a clock or your phone's alarm. Log out when the time is up — even if you are on a winning run. Playing for long stretches at a stretch reduces your ability to make good decisions.

Do not play while drinking or under stress

If you are mentally tired, depressed, or under pressure, stay away from gaming. Your decision-making ability is reduced at such times and the tendency to take excessive risks increases.

Gaming is not the only entertainment

Keep a variety of entertainment and hobbies in your life. Spend time with friends, do sports, read books. Gaming is just one of many forms of entertainment — do not make it the centre of your life.

Frequently Asked Questions

After logging into your account, go to Account Settings or the Responsible Gaming section. There you will find options to set daily, weekly, or monthly deposit limits. If you need help, contact our 24/7 live chat.

Yes. When self-exclusion is activated, your existing account balance remains protected. You can complete the withdrawal process either after the exclusion period ends or through our support team. For more details, email [email protected].

A time-out is a temporary break (usually from 1 day up to 6 weeks) that ends automatically when the period expires. Self-exclusion is long-term — it deactivates your account for a minimum of 6 months or permanently, and reactivating it at the end of the period requires additional verification.

First, speak with them calmly and show empathy. Contact tk671 via live chat or at [email protected] and explain the situation. Our team is also able to provide guidance on how to help family members.

No bonus can be claimed or used while a time-out or self-exclusion is active. If a deposit limit is active, bonuses may still apply, but deposits beyond the set limit will not be accepted. This is in place for your protection.

Yes, completely confidential. At tk671, your personal information and conversations are fully protected. Our support team is committed to assisting you without any judgment.

Stay aware, play safely

Your safety is our top priority at tk671. If you need help, contact us or browse our games.